To Place a Telephone Order Call Toll-free Order Line: 1-800-852-0425 or 1-860-523-8261. 24/7 Eastern Standard Time, Leave a message with telephone number with area code. 

To Place a Fax Order: Fax Line: 1-860-523-8079. 24/7 Eastern Standard Time. 

To check the Status of your Order Call: 1-860-523-8261. 

To Place an Email Order or Check the Status of your Order or To Request a Catalog and to Report Billing or Website Errors: gorillanutrition@yahoo.com 

Store Hours Eastern Standard Time: 

Monday           10:00am - 6:00pm

Tuesday          10:00am - 6:00pm

Wednesday    10:00am - 6:00pm

Thursday         10:00am - 7:00pm

Friday             10:00am - 6:00pm

Saturday         10:00am - 5:00pm

Sunday            Closed

United States Money Orders (drawn from U.S. Banks only) and all correspondence should be sent to :            

                                        Gorilla Sports Nutrition Products

                                        20 New Park Avenue

                                        Hartford, CT 06106 

Store Policies: 

During Checkout, you will be given a number of Shipping options regarding carriers (UPS, USPS, FedEx, etc.) Upon election of one of these carriers, a Shipping total will be given. Please be aware that some carriers have limitations on where they can deliver to. For instance, UPS cannot deliver to a Post Office Box (P.O. Box). In other words, if you choose UPS and use a P.O. Box as your primary address. Gorilla Sports Nutrition Products, will, instead, select a secondary carrier, which may result in an additional cost. In most instances, however, your chosen carrier will be used. 

Packages left at your address by the carrier are not the responsibility of Gorilla Sports Nutrition Products. What that means is that if the carrier (USPS, UPS, etc.) leaves your package on your doorstep at 10am and you don't get home until 6pm, it's not Gorilla Sports Nutrition's fault if someone walks off with it. This is very simple, Gorilla will hand off your package or packages, with the address that you provide, to the carrier, we're both provided with a Tracking Number, and the rest is up to the carrier, and thus, no longer the responsibility of Gorilla Sports Nutrition. It is highly recommended that you provide an address where someone can receive the package in your absence directly from the carrier. Once a package has been deemed "delivered" by the carrier, it is your responsibility. If you live in an area where there are a lot of people coming and going, like an apartment building, you may want to consider using a work address so you can receive the package yourself or a relatives address so that your mother, or whomever, can sign for the package.  Also, in instances where the package is signed for by someone other than yourself, it is not Gorilla Sports Nutrition's responsibility that you receive that package from the person who signed for it. This is a common problem with neighbors, roommates, and sometimes, even spouses and parents. 

Gorilla Sports Nutrition will ship most items within hours of receipt of payment, In the rare occurrence that there will be a delay in shipping your item or item's, you will receive an email or a telephone call, or a fax from Gorilla Sports Nutrition as soon as possible so that other options may be discussed or arranged. It is always Gorilla Sports Nutrition's goal is to make you, and keep you, 100% satisfied whether your item are $15 or $1000. Holidays and weekends will delay shipping only until carrier service is resumed. Please understand that we at Gorilla are not delivering your package ourselves but rather letting the carriers do what they do best. You must be aware that some parts of our great country are easier to get to than others. You'll get your item or item's much quicker if you reside in a highly populated area than if you live in a small town of only 1,000 people. 

Gorilla Sports Nutrition Product's, will ship internationally to some countries. Please check with us before making a purchase to see if we currently ship to your country, and contact us for an exact rate for shipping to your country before a purchase. It is the responsibility of you, the buyer, to determine whether an item is allowed into your country by your Customs Department. Gorilla Sports Nutrition will not be held responsible for any delays or seizure of your shipment by your country's Customs Department. In other words, if you order an item from Gorilla and that item is seized by your country's Customs Department, no Refund will be issued to you, from us, unless, or until, said item or items has been returned to Gorilla in its original condition. If your country's Customs Department doesn't return the item or item's to Gorilla, you will not receive a Refund whatsoever. If the item  or item's are returned to Gorilla, in its original condition, by the Customs Department you will be issued a Refund of the Purchase Price of your item only. No Refund will be issued on any shipping charges whatsoever, whether those charges are from us to you or from your country's Custom Department to us. All shipping charges will be deducted from your Refund. We cannot make this any clearer. Do not order a product from us that may be seized or refused by your country's Customs Department, If you do, you do so at your own risk, and will not be issued a Refund on the purchase price unless item makes its way back to us here at Gorilla in its original condition. Also, international shipments take a greater time for delivery than continental shipments. items shipped, even within North America (I'm taking to you, my Canadian Bud's) will take a longer time to receive than items shipped within our own country. Keep in mind please. Gorilla's goal is to get your items to you as quickly as possible no matter where you live. Another thing about international orders, please do not ask Gorilla to alter any Custom's Documents regarding contents, value, or to mark any item as a "Gift". We understand that you're trying to save some money when your doing this but we cannot be a part of it. Sorry. 

Some international orders may be subject to Duties, Customs, and/or Taxes by your country's government. Understand that these fee's are not determined, caused by, or paid by Gorilla, but rather, to your country's Tax & Revenue Service. If your order is subject to these fee's, the carrier will collect these fee's on behalf of your country's Tax & Revenue Service. 

Regarding shipping to APO and FPO addresses, Gorilla Sports Nutrition is honored to assist those serving our country and, and most times, do not charge extra Shipping to those locations. It is important to understand, however, that once we forward your package to a carrier service, it's the carriers responsibility to forward your items to Military Mail (in many cases, this is located in NY). Once Military Mail has your package, you must understand that unforeseen events may delay the arrival of your package. These delays could take weeks, and in some rare cases, even months. Again it is not Gorilla's fault if, and when , these delays occur. Under no circumstances will Gorilla refund any payments for items shipped to an APO or FPO address's once we have handed the package off to the carrier service. This includes not only in the event of a delay of shipment, but also in the event that the shipment has been lost or destroyed. Gorilla will only refund payments based on the criteria listed below in our Returns Section. I other words, no Refunds will be given unless, and until, all product has been returned back to Gorilla in it's original condition. We cannot be any more clear about this. We appreciate what our Armed Forces do for us, but we cannot be held responsible for lost, or delayed mail, once it has been given to Military Mail, Please don't ask for exceptions because we hate to say no to our Military Folks. 

Payments: 

Gorilla Sports Nutrition accepts all major credit cards (MasterCard, Visa, & Discover) at time of Checkout. We also offer the convenience of Paypal and their many options. Occasionally, there may be an issue with the credit card processing or with Paypal when you attempt to checkout. During these times, you may either wait awhile until the issue has been resolved or you may phone us toll free at 1-800-852-0425, 24/7 Eastern Standard Time, so that we may process your order over the telephone. Please be aware that sometimes we may be swamped on our end and that you may have to leave a message for our Customer Service Department, we at Gorilla always strive to process orders in a timely fashion. 

You may also pay with a United States Money Order, all Money Orders most be drawn from U.S. Bank's only. Money Orders drawn from banks located outside of the United States will not be accepted. Our mailing address is Gorilla Sports Nutrition Products, 20 New Park Avenue, Hartford, CT 06106, your order will be held until the Money Order has been received by us. Gorilla Sports Nutrition does not accept Personal Checks at all (other than those processed through Paypal). We strongly encourage you to call us and use the credit card processing, or Paypal, as a method of payment to expedite your order. 

If you live in a country other then the United States or Canada, Gorilla will accept Paypal (or Bank Wire Transfers) as a method of payment. Please check with us prior to ordering to ensure that we ship to your country. We apologize for the inconvenience if you don't have Paypal but we strongly urge you to use their services. 

Returns 

Gorilla Sports Nutrition always encourages you to contact us prior to the sale to make sure that the item you're purchasing is right for you. This is your option and it will only help you to be more successful in attaining your bodybuilding goals. If, by some chance, you purchase an item that you've decided isn't for you, you may return it (at your expense), prior to opening it, for a Store Credit Only, Within fourteen (14) days, contact us and request a Return P.O. Number. Once this number is received by you, you may return item, unopened and in its original condition, to Gorilla, along with your original invoice. No Refunds will be given for any reason, only, Store Credit. Failure to request a Return P.O. Number, pay your own shipping charges for the Return, or returning an item in an unsealed, damaged, broken, or open condition will void any Return and be aware that all Returns are subject to a 25% Re-stocking Fee. 

Gorilla Sports Nutrition cannot accept Any Return or issue any Store Credit because customer does not like taste of item or effects of them. It is customer's responsibility to make sure that they know what they are buying. For example, if you don't like Chocolate, don't buy something Chocolate flavored. If you are sensitive to stimulants, it's recommended that you don't purchase any product that may be stimulant-based. If a product has been opened, unsealed, or tampered with, it's yours. Gorilla has the right to refuse any Return if it appears that item is not in its original condition. 

Despite the careful packaging done by those working in our Shipping Department, occasionally, an item will be damaged during transit. If your item is damaged, do not alter its condition. Rather, contact us immediately so that we may initiate a Return for you. If a container is dented a small amount but its contents are in-tact, we suggest that you man or women-up and use it. Returns should be only for unusable, damaged/broken items. Be aware that sometimes an inner seal on a product may be loose or may appear to not be in-tact whatsoever, In those situations, you may find the inner seal stuck up inside of the lid of the container, and is usually caused because there wasn't enough glue present on the inner seal when it was on the assembly line. This is the exact reason that we at Gorilla use both the inner seal and the outer seal around the lid itself. If one of these seals is present, you should feel comfortable with using the product. If both seals are damaged, the item should be returned. If an item is returned due to Quality Control issues, you will be sent a like product only. Gorilla has seen all of the tricks attempted by people who try a product, don't like it, and then claim that it is damaged, and want a new flavor, it's not gonna happen, so don't bother wasting either of our time.  

A special note about Nutrition Bars, It is highly recommended that bars not be ordered during warm weather months, or shipped to, warm weather locations. Even though the bars are in temperature-controlled conditions while in our possession, once the bars are shipped, they may be exposed to warm or humid elements, which may cause melting. Therefore, Gorilla will NOT accept any Returns on any bars due to their condition or texture. 

Liabilities: 

One of the best aspects of Gorilla Sports Nutrition is the interaction between its founder and CEO Charles (Chuck) Desjardins, and you, the buyer. Chuck brings a wealth of knowledge, not only about supplements, but also about training and nutrition, he is a long time slave to the iron, he has been in the business for longer than many of you have been alive and he knows his stuff. However, and this is a big however, Chuck, nor anyone else at Gorilla Sports Nutrition, is a physician, a PhD, or medical doctor of any kind. Gorilla Sports Nutrition highly recommends that you seek the advice of a doctor before beginning any exercise program or diet. The advice dispersed by Chuck, or anyone associated with Gorilla, does not, and should not, replace the advice provided by a licensed medical professional. Think of it this way, many of you may read fitness magazines on a regular basis, which provide you with a particular routine or diet. Just because you read about a plan in a magazine doesn't mean that it is an acceptable plan for you. Chuck may offer you advice that while being more specific than a magazine article, is still solely advice from a person with a large degree of knowledge in the fitness field. This is not to suggest that any advice provided by Chuck should be followed without consulting with your personal physician. Any advice, tips, or suggestions made by Chuck or any other person at Gorilla Sports Nutrition Products, via email, fax, telephone, or traditional correspondence shall be used or implemented by you at your own risk. There is no liability, on the part of Chuck, Gorilla Sports Nutrition, or the staff at Gorilla present in these cases because they were not remunerated for said advice. Again, please use any advice garnered at Gorilla Sports Nutrition, AT YOUR OWN RISK. 

In addition, Chuck, or another member of Gorilla Sports Nutrition staff, may recommend a particular supplement (after all, why not pick the brain of the people who have actually used a lot of the items that they offer?) either specifically for you, the Buyer, or as a general recommendation as in the best selling product. By recommending any item, any persons associated with Gorilla Sports Nutrition, make no claim to its effectiveness, quality, or safety. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. 

In summation: Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should carefully read all product packaging. You should consult with a health care professional before starting any diet, exercise or supplement program. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. 

Regarding products and/or descriptions of products, Gorilla Sports Nutritional Products are not responsible for typographical errors. Many of our suppliers change raw materials  so that the taste may change Gorilla is not responsible for this. Although Gorilla strives to have all information updated on a regular basis. Gorilla Sports Nutrition will not be held responsible for changes made to a product or its label and no Returns will be accepted due to any product changes once an item has been opened.The product information provided has been gathered from multiple industry sources but may not reflect actual product content. Please view all Directions of Use and Warnings on all product labels before using. Gorilla will not be held responsible for any interactions, health issues, complications or reactions, up to and including death, due to misuse, of any product purchased from Gorilla. If, upon reading the actual label of a product, you decide that you don't want the product, you may send it back, UN-opened, in its original condition, for a Store Credit (less all applicable Shipping charges and a 25% Re-stocking Fee). It is strongly recommended that you research any product thoroughly before you purchase it to eliminate the need for a Return.  

Gorilla Sports Nutrition is not responsible for any statements or claims made by us concerning our products.